All the questions. All the answers. All the questions. All the answers.

FAQs

What is Diamond Club?
Diamond Club is DoubleDown Casino's loyalty program that rewards you for playing slots & buying chips. Each tier of the Diamond Club offers increased rewards and privileges. Earn Loyalty Points to advance.
How do I join Diamond Club?
Joining is simple and free. Just click the Diamond Club logo in the DoubleDown Casino lobby. Once you submit your email address and click Join, be sure to follow the verification instructions to confirm your membership.
How do I change my email address for Diamond Club?
Click the Diamond Club logo in the DoubleDown Casino lobby, and select Manage Email.
What is my current tier?
Click the Diamond Club logo in the DoubleDown Casino lobby to view your member profile. From here you can access important Diamond Club information including your current tier.
How do tiers work?
Earn Loyalty Points by playing slots and/or buying chips to advance or maintain your tier. Visit the Tiers & Benefits section of this page to see how many Loyalty Points are needed to achieve or maintain each tier.
What are my current benefits?
Click the Diamond Club logo in the DoubleDown Casino lobby to view your member profile including your current benefits. Visit the Tiers & Benefits section of this page to review the Diamond Club benefits for each tier.
How do I earn Loyalty Points?
Diamond Club members earn Loyalty Points for every chip purchase made in DoubleDown Casino. The number of Loyalty Points awarded for each package can be seen in the Buy Chips screen. Your tier’s Loyalty Point Multiplier is already factored in to determine the number of Loyalty Points displayed. Members can also earn Loyalty Points by playing slot games in DoubleDown Casino.
How many Loyalty Points do I have?
Click the Diamond Club logo in the DoubleDown Casino lobby to view your member profile. From here you can access important Diamond Club information including your current Loyalty Point balance.
How many more Loyalty Points do I need?
Visit the Tiers & Benefits section of this page to see how many Loyalty Points are needed to achieve each tier. Compare this to your current Loyalty Point balance, available by clicking the Diamond Club logo in the DoubleDown Casino lobby.
Can Loyalty Points be wagered or redeemed?
No. Loyalty Points may only be used to advance tiers in Diamond Club. They are non-redeemable and have no cash value.
What is my Valid Until date?
Click the Diamond Club logo in the DoubleDown Casino lobby to view your member profile. From here you can access important Diamond Club information including your current Valid Until date. On your Valid Until date:
  • Your tier will be determined by your current Loyalty Point balance.
  • Any unused Loyalty Points will expire and your balance will reset to zero.
  • Your Valid Until date will reset to one year from the current date.
  • What happens when I advance to a higher tier?
    The Loyalty Points required to achieve your new tier will be deducted from your account and any remaining Loyalty Points will roll over. Your new tier benefits will take effect immediately. You’ll also receive a free bonus spin on your newly upgraded daily wheel. Your Valid Until date will be reset to one year from the tier up date.
    How long do I keep my Loyalty Points, tier, and benefits?
    You keep your Loyalty Points, tier, and benefits until you reach your Valid Until date or until you advance tiers.
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